Terms and Conditions of Galador Grupp Ltd
Valid from February 3, 2026
Seller is the private limited company
Galador Grupp (registry code 11073019; located at Värvi 4, Tallinn 10621, Estonia;tel. +372 659 0488 , email galador@galador.ee) that operates the www.galador.ee online shop.Buyer, or Customer, can be any natural person, who is at least 18 years of age, or any legal person, subject to confirmation of having read and accepted these Terms and Conditions prior to submitting an order. If the person placing the order is different from the person who pays for the order or from the person who receives the invoice for the order, the person paying for the order or receiving the invoice for the order shall be deemed to be the Buyer and the party to the contract of sale. The term ‘Buyer’ is used in these Terms and Conditions also in relation to a consumer Buyer.
These Terms and Conditions are an integral part of the contract of sale, which is concluded with the Buyer via the online shop, and regulates the legal relationship between the Seller and the Buyer.
If a Buyer is a natural person who is under 18 years of age, the placing of the order via the online shop shall be construed as confirmation that the respective contract with the Seller has been previously approved by the person’s legal representative according to law, or that the person will settle the contractual liabilities with funds received for that specific purpose or for unrestricted disposal from the legal representative or from a third party with the consent of the legal representative.
If the Buyer is a legal person, the Seller assumes that the person placing an order on behalf of the legal person has the required rights and authorisation for entering into the transaction. In case of doubt, the Seller has the right to suspend or cancel fulfilment of the order or to refuse releasing the goods until the Buyer submits a proof of the right of representation.
All prices displayed in the online shop are inclusive of value-added tax at the current rates applicable in the Republic of Estonia, as well as any other applicable national or municipal taxes.
The Buyer undertakes to use the online shop service in good faith and in accordance with the Seller’s Terms and Conditions. The Seller shall retain these Terms and Conditions together with the Buyer’s order in the Seller’s database. An order confirmation, together with the Terms and Conditions, will be sent to the Buyer via email after the order is placed.
The Buyer is responsible for any costs associated with the procurement and maintenance of any equipment, software and data communications systems required for using the online shop or any products purchased from the shop, as well as for any other costs arising from the use of the online shop. The Buyer is liable for any damage caused to the Seller, to other users of the online shop or to third parties by the Buyer’s failure to comply with the Terms and Conditions, laws or generally accepted standards of behaviour when using the online shop.
The Seller has the right to suspend the fulfilment of an order and to cancel a submitted order if there are reasons to believe that the order was placed by a person with restricted active legal capacity without a prior consent of a legal representative, or that the person does not have the required right of representation for placing the order, or if there is other evidence indicating that the order was not placed in compliance with the principles of good faith and reasonable conduct.
The Buyer agrees that, if unethical or criminal acts are discovered in the Buyer’s purchase behaviour or the Buyer misuses the right to withdraw from the contract of sale, the Seller is entitled to close the Buyer’s customer account and to refuse any future services to the Buyer.
Any matters not covered by these Terms and Conditions are governed by the applicable laws of the Republic of Estonia.
The contract between the Buyer and the Seller is subject to Estonian law. If the Buyer is an Estonian resident, any disputes arising from the contract shall be settled before Estonian courts. If the Buyer is a resident of another EU Member State, any disputes arising from the contract shall be settled in Estonia or before the courts of the EU Member State where the Buyer resides or where the delivery address of the goods ordered by the Buyer is located. In all other cases, any disputes arising from the contract shall be settled before Estonian courts.
In the absence of any other agreement, the Seller provides the services related to the online shop in Estonia, Latvia, Lithuania, and Finland.
User registration
You can buy products without signing up as user of the online shop, but the Seller recommends Buyers to create a user account. To sign up, click on “REGISTER” and enter the required details. Then you can log in to the online shop with your selected username and password.
The Seller only accepts orders placed via the online shop platform, by email, or on site in the representative office. Orders submitted in any other way will not be fulfilled.
Information on ordering
Product descriptions include the following details:
name of the product;
manufacturer;
product code;
warranty (length of manufacturer’s warranty against defects, for details, see Warranty information);
price (per item, with and without VAT);
delivery period (estimate);
quantity (available quantity that can be added to the shopping cart at the given moment);
image (only for illustration; can be different from the actual product);
product specifications (if known to the Seller).
Options available on a product page:
product inquiry (for asking specific information about a product by submitting a question and contact details);
add to shopping cart.
Explanation of product availability labels:
“In stock” – the product is available at the Seller’s office;
“Delivery 1-3 wd” – it will take 1-3 working days to ship the product from the importer’s warehouse to the Seller’s office after which the Seller can deliver it to the Buyer; the timing is an estimate;
“Delivery 10, 14 ... wd” – it will take the respective number of working days to ship the product from the importer’s warehouse to the Seller’s office after which the Seller can deliver it to the Buyer; the timing is an estimate;
“Out of stock” – the product cannot be ordered at the moment because it has been sold out at the importer’s warehouse; restocking period unknown.
Shopping cart
The shopping cart includes the following information for the Buyer:
name of the selected product;
product code;
availability;
quantity (quantities can be changed by pressing the minus or plus button or by clicking on the number and entering the desired quantity directly);
price per item;
total for the row (depending on the quantity);
sum total for the shopping cart (with and without VAT);
Completing a purchase
If you are satisfied with the contents of the shopping cart and would like to buy them, you can place an order by pressing “Confirm order”.
To place an order, select a suitable shipping method, enter your address and choose your preferred payment method. Payment can be made via a bank link in the online shop, a bank transfer or payment card. The contract of sale shall be deemed effective after the Buyer has paid for the contents of the order and the party to the contract of sale shall be the person who paid for the order. The Seller is not required to start fulfilling the order before the Buyer has made the payment. By placing an order for a product that consists of digital content, the Buyer consents to the start of transfer of the product and, if the Buyer is a consumer, acknowledges the loss of the 14-day withdrawal right.
The following information is displayed when placing an order:
customer info;
price of the shopping cart;
shipping method (options include in-store pickup, courier service and parcel terminals) and possible restrictions, if any. The courier delivers goods from Mon to Fri;
payment method (a bank link can be used by the clients of the following banks: Swedbank, SEB, Luminor, Coop Pank, and LHV Pank);
comments (enabling you to add relevant details that are required to facilitate fulfilment of the order);
delivery address (you can modify the address by pressing the “Select a different address” button);
if everything is in order, you need to review the terms and conditions of sale and press “Continue” after reviewing the terms.
Legal persons have the option to order products on the basis of a proforma invoice or to complete the purchase by making the payment via an online bank. The proforma invoice will be sent by email. After the Buyer has paid for the order via an online bank or on the basis of a proforma invoice, the Seller will order the products which, depending on the Buyer’s preference, will be shipped to the Buyer by a courier or delivered to a parcel terminal, or the Buyer will be invited to pick up the goods at the Seller’s office. The actual invoice will be delivered with the goods. If the person receiving the goods is not able to present a proof of identity or right of representation, the Seller will not be required to hand over the ordered goods.
The Seller confirms receipt of an order by email. Furthermore, in the course of fulfilling the order, the Seller informs the Buyer about the approximate date of arrival of the goods. This date cannot be interpreted as a binding term of delivery because the date of arrival can change due to circumstances beyond the Seller’s control.
If a legal person has not paid for an order (in case of invoices, within 1 business day from placing the order, unless specified otherwise by the Seller), the contract of sale is considered null and void and the Seller shall automatically cancel the order.
In case of a failure of an online bank payment, you can resume payment within 1 working day on the “Order history” page.
Account
Your “Account” section includes the following information:
profile (details of the user of the online shop);
addresses (general and delivery addresses);
order history (for viewing your past orders).
Delivery
The goods will be delivered by a courier service to the address entered by the Buyer or to a parcel terminal chosen by the Buyer. The courier will deliver the goods to the Buyer on the next working day at the latest if the Buyer has selected this option and the goods are in stock. In other cases, the goods will generally be delivered by the Buyer’s preferred courier or parcel terminal service within 3 working days after the goods have arrived at the Seller’s office. The Seller has the right to use a different courier or parcel terminal service from that selected by the Buyer if the alternative service makes it possible to deliver the goods faster or the Buyer’s preferred parcel terminal service cannot be used for delivery due to the dimensions of the goods.
The courier service includes delivery of the goods to the delivery address specified by the Buyer. Small items will be delivered by the courier to the Buyer’s door inside the building. Large items (an item is deemed ‘large’ if it weighs more than 5 kg or if the sum of its longest side and girth is more than 2 m, provided that the longest side does not exceed 1.5 m) will be delivered by the courier to the first door at the delivery address specified by the Buyer (i.e., front door, gate or barrier). The courier is not obliged to carry the goods beyond the first door to the Buyer’s door inside the building. If the Buyer wishes a large item to be delivered beyond the first door at the specified delivery address, the Buyer must indicate this request separately and pay an additional fee for the service in accordance with the price list set by the Seller or its cooperation partner. Where there is no lift, delivery is limited to the 5th floor.
If delivery fails for reasons beyond the courier’s control, or if the Buyer fails, for reasons attributable to the Buyer, to collect the goods from the parcel terminal within the time limit set by the parcel terminal operator, the goods will be returned to the Seller at the Buyer’s expense. The above applies in full even if delivery was free of charge or discounted for the Buyer under a promotion. In such case, upon receipt of a corresponding request from the Seller, the Buyer is required to reimburse the Seller for the costs incurred for shipping and returning the goods in the range of €5–25 (depending on the actual cost). The Seller is entitled to set off such claim against any amounts payable to the Buyer or refuse to resend the goods until the claim has been settled. The Buyer may collect the returned goods from the Seller’s office, or request that the Seller resend the goods by courier or a parcel terminal service to the delivery address or parcel terminal specified by the Buyer. In the latter case, the Buyer must pay a fee of €5 to cover the Seller’s shipping costs.
If preferred, the Buyer may collect the goods from the Seller’s office. In that case, the Buyer must select the respective option when placing the order. The Buyer will be notified by email when the goods have arrived at the Seller’s office. The Buyer undertakes to collect the goods from the Seller’s office within 10 days of receiving the notice, or to notify the Seller, before the expiry of that period, that the Buyer is temporarily unable to meet this obligation, stating the reasons and proposing a suitable time for collection. In a notice, the Buyer may also appoint a representative to collect the goods on the Buyer’s behalf. The notice appointing a representative must be signed by hand or digitally. If the Buyer fails to collect the goods within the deadline without prior notice to the Seller, the Seller is entitled to charge a storage fee. Although the Seller will determine the amount of the fee based on the weight, dimensions, value and required storage conditions of the specific goods, the fee shall in any event be not less than €2.50 per day. The Seller shall inform the Buyer within a reasonable time of the right to charge the fee and of the daily rate. If the Buyer still does not collect the goods within three months from the date of the first email notice, the Buyer forfeits the right to request delivery of the goods and to exercise any legal remedies. In such case, the Seller is entitled to resell the goods.
It is important to check the delivery period shown in the product information in the online shop, as delivery from certain warehouses may take longer than 3 working days. If deliveries are delayed for reasons beyond the Seller’s control (for instance, the goods are out of stock, the courier or parcel terminal operator experiences unexpected issues, etc.), the Seller’s office will contact the Buyer to explain the circumstances and time projections.
Goods will be released to a Buyer who is a natural person and to a representative of a legal person upon presentation of a proof of identity. If there is any doubt as to the recipient’s authority to act as a representative, the Seller’s staff are entitled to verify it.
On receiving the goods, the Buyer shall verify that the product packaging corresponds to the order and the consignment note, and inspect the product packaging for any visible defects before opening. The Buyer shall immediately notify the courier of any visible defects on the packaging.
The Buyer shall open the product packaging within 2 days from receipt and verify that the quantities and contents conform to the order and the consignment note and that there are no visible defects on the goods.
If the Buyer discovers a defect on the product packaging or after opening the packaging (e.g., with regard to quantities, contents or other visible characteristics), the Buyer shall record the condition (e.g., by taking a photo) and send a notice to the Seller, including any relevant attachments (e.g., photos), as described in clause 50. From the moment of detecting the defect, the Buyer shall suspend the use, assembly or opening of the goods or any similar activity, and shall ensure preservation of the goods and its packaging.
Consumer’s right of withdrawal
The Buyer (Consumer) has the right to withdraw from the underlying contract of sale within 14 calendar days from receipt of the product as proven by the Buyer’s signature on a consignment or delivery note, which includes the date of receipt. To withdraw from the contract of sale, the Buyer must submit to the Seller an application of withdrawal (the standard form is available here), specifying whether the Buyer prefers to receive a refund of the purchase price from the Seller or to replace the purchased product with another product offered by the Seller. This right of withdrawal applies to consumers only. Legal persons, or natural persons acting in the course of their business or professional activities, have no right to withdraw from the sales contract concluded as described above.
The Buyer shall not have the right to rely on the consumer’s right of withdrawal to withdraw from the contract of sale after paying for a product if:
the consumer concluded the contract of sale on the Seller’s business premises;
the product is a unique item, produced according to the Buyer’s specification or ordered by the Seller specifically for that Buyer, based on the Buyer’s individual needs, which precludes the possibility of selling the item to third parties;
the product consists of computer software, video games, audio and video recordings or similar products and the Buyer has opened the product package;
the product consists of transmission of digital content without using delivery on a physical data medium;
the products are not suitable for return and sale to other consumers due to health or sanitary considerations after the packaging has been opened (e.g., shavers, weights, headphones, epilators, toothbrushes, massage equipment, etc.), or products show clear signs of use, the removal of which would require excessive cleaning and disinfection procedures to ensure compliance with health and sanitary requirements;
the products or services concerned are subject to legislative restrictions on the right of withdrawal (§53 (4) of the Law of Obligations Act); or
the exercise of the right of withdrawal would be in conflict with the purpose of the regulation of the consumer’s withdrawal right or with the principle of good faith.
Before or after filing a request for withdrawal, the Buyer does not have the right to try out any products purchased from the online shop in any manner other than what would be possible in a regular sales room of a business operating in the same field as the Seller.
If the Buyer withdraws from the contract of sale, the Seller shall refund the amount paid for the product to the Buyer, unless requested otherwise by the Buyer. The Seller shall transfer the payment for a returned product to the Buyer’s bank account within 14 calendar days from the date of receiving the withdrawal request, on the condition that the Buyer has returned the product to the Seller or has submitted proof that the product has been dispatched to the Seller, and there are no grounds for reducing or netting off the refund payable to the Buyer. Any other expenses of the Buyer (e.g., bank charges, interests, handling fees, etc.) shall not be refunded by the Seller. If the Buyer believes that a product is defective, the Buyer shall notify the Seller thereof in the withdrawal request and shall make a record of the defect (e.g., by taking a photo) before returning the product.
The product returned by the Buyer must be complete (include all the items contained in the original product package, incl. accessories and their respective packages). If the product was part of a campaign offer, which included additional products, the Buyer shall return the complete offer package, i.e., the product in question as well as any added goods. The returned product must be unused. For the purposes of this clause, ‘use’ shall not include inspection of the nature, properties or functionality of the product in a manner, which would be acceptable in a regular sales room of a business operating in the same field as the Seller, provided that it does not leave the product with clearly visible signs of use that would be excessively difficult to remove. The original packaging of the returned product may not be damaged and must be suitable for sale.
If a product (and/or packaging) returned by the Buyer has deteriorated or is damaged due to having been used in a manner beyond what is normally acceptable in a sales room for the purpose of inspecting the nature, properties or functionality of the product, the Seller shall have the right to net off the reduction in the value of the product against the amount of refund payable to the Buyer. The netting off is initiated by the Seller sending a netting off notice to the Buyer’s email address specified during the order process. If the Buyer does not agree with the amount of reduction in the value as specified in the netting off notice or in a compensation claim submitted to the Buyer, the Buyer has the right to employ an independent expert to determine the reduction in the value of the product. The costs of the expert assessment shall be divided equally between the Buyer and the Seller, unless the expert assessment indicates that one party has put forward a clearly unjustified argument. In this case, the costs of the expert assessment shall be borne by the party whose argument was unjustified.
When using the consumer’s right of withdrawal, the Buyer shall return the product to the Seller’s office in Tallinn (Värvi 4, Tallinn 10621, Estonia) as soon as possible but not later than within 14 calendar days from submission of the withdrawal request. If the product is returned by using a postal or courier service, the Buyer shall select a service provider capable of completing the assignment within a reasonable period of time. A ‘reasonable period of time’ shall be defined by the parties as a period of up to 7 calendar days. When returning a product by post or courier service, the Buyer must use a suitable package and write the name of the returned product clearly and legibly on the package. Sending a returned product in any other way, or to a destination other than the Seller’s office in Tallinn by courier, shall be construed as a breach of the return obligation, and in such case the Buyer must pay the Seller a contractual penalty of €10. In case of failure to return the product within the required period, the Buyer shall pay the Seller a contractual penalty amounting to 15% of the product price. If a returned product is not actually delivered to the Seller within 60 calendar days from submission of the withdrawal request, the Buyer shall pay the Seller an additional contractual penalty amounting to 50% of the product price. The Seller shall have the right to net off any contractual penalty claims against the amount of refund payable to the Buyer.
If the Buyer withdraws from the contract of sale using the 14-day withdrawal period, the Buyer shall bear any direct expenses related to the product return (incl. shipping and postal charges).
Only a consumer (i.e., a natural person who enters into transaction that is not related to independent economic or professional activity) can exercise the consumer’s right of withdrawal from a contract of sale.
Seller’s right of withdrawal
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The Seller has a right to withdraw from a contract of sale with the Buyer, inter alia, on the following grounds:
due to a technical error, the price displayed in the online shop has become unreasonably low compared to the regular market price of the respective product and the Seller has not specifically indicated that this is a special price established for this product and the Seller has not shipped/delivered the product to the Buyer;
due to a technical error, availability of the product in the online shop has changed and the Seller is no longer able to offer the product;
fulfilment of the order is prevented by force majeure or other circumstances beyond the Seller’s control.
The Seller has the right to withdraw from such contract of sale, by submitting a respective notice to the Buyer, within 5 business days from discovering that the contract of sale includes an incorrect selling price. In case of withdrawal from the contract of sale, the Seller shall refund the paid price of the product and any transportation costs to the Buyer within 10 calendar days. Any other expenses of the Buyer (e.g., bank charges, interests, handling fees, etc.) shall not be refunded by the Seller.
Non-conformity of goods
Advice on the suitability of a product for a particular use can be obtained at the Seller’s offices, on the Seller’s general telephone number
+372 659 0488 or by sending an email to galador@galador.ee. If the suitability of a product is not verified with the Seller before placing an order, the Seller shall not be responsible for unsuitability of the product for the Buyer’s required particular purpose and aim, or for any related losses of the Buyer. The Buyer is responsible for supplying evidence that the suitability of the product has been verified with the Seller.The Seller is liable for any non-conformities of the product with the terms and conditions of the contract if the non-conformity is discovered within 2 years from the delivery of the product, on the condition that the respective non-conformity existed at the time of product delivery. In addition, a product can be subject to the manufacturer’s warranty against defects; information on the existence and period of the manufacturer’s warranty is provided separately under respective product information. The exact terms and conditions of the warranty against defects are specified on the warranty information sheet.
In case of potential non-conformity of a product, the Buyer shall have the right to pursue any applicable legal remedies and submit a complaint to the Consumer Disputes Committee at the Consumer Protection and Technical Regulatory Authority, which is competent to resolve disputes arising from a contract between the Buyer and the Seller that cannot be resolved by the parties through negotiations, provided that the value of the product or service in dispute is €20 or more. Review of a complaint by the Consumer Disputes Committee is free of charge for the parties. In addition, the Buyer can use the Online Dispute Resolution website of the European Union to resolve any disputes related to purchases made via the online shop. The aforementioned platform is available at: http://ec.europa.eu/odr.
Without prejudice to the Buyer’s other notification obligations set out in clauses 34-36, the Buyer shall notify the Seller of a non-conformity of a product within 2 months from discovering the non-conformity. If the Buyer has purchased the product for economic or professional activities, the Buyer shall notify the Seller of the non-conformity within 2 business days from the moment the Buyer discovered or would have been expected to discover the non-conformity. All aforementioned notices shall be submitted at least in a format, which can be reproduced in writing, and shall include the name and contact details of the person submitting the notice, the date of submission, the date of discovery of the non-conformity, a description of the non-conformity and the way it was discovered, and a reference to a proof of purchase (e.g., invoice). Any subsequent complaints will be rejected. In case of a breach of the notification obligation, the Buyer shall lose the right of withdrawal and cannot use any other legal remedies against the Seller in relation to the non-conformity of the goods.
In case of a defective product, the Buyer has the right to request from the Seller, free of charge, either the repair of the product or replacement with a non-defective product or, in case of a product consisting of digital contents, other measures ensuring that the product is brought in conformity with the contract; it is assumed that repairing the product free of charge is the least burdening measure on the Seller. The Buyer may withdraw from the contract of sale if the Seller is unable to repair or replace the product or otherwise ensure that the product is brought in conformity with the contract, or the repair would cause unreasonable expenses, or the repair attempt fails or is not completed within a reasonable period of time (considering, inter alia, the time required for delivery and testing of the product).
In order to have a defective product repaired or replaced, the Buyer shall, at its own expense, safely package the product, and write the name of the product on the package, to enable it to be transported, at the Seller’s expense, to an authorised service establishment. Neither party shall request the other to incur unreasonable expenses or compensation in connection with the above.
A Buyer engaged in economic or professional activities (incl. a natural person who buys the goods for their economic or professional activities, a self-employed person, etc.) has the right to withdraw from the underlying contract of sale only in cases specified by laws, which are applicable to withdrawal from contracts of sale in economic or professional activities. Before withdrawing from the contract of sale, the Buyer engaged in economic or professional activities shall submit to the Seller evidence of the existence of circumstances, which justify the withdrawal. In case of a valid withdrawal from a contract of sale, the Seller shall refund any amounts received under the contract of sale within 30 calendar days, but not before the object of the contract of sale is returned to the Seller (the respective procedure is set out in clauses 37 to 45). If the withdrawal from the contract of sale occurs before the object of contract is delivered to the Buyer, the Seller shall have the right to request from the Buyer engaged in economic or professional activities a contractual penalty amounting to 25% of the price of the contract and net it off against the amount of refund.
The Seller is not liable for any damages caused by defective products, such as damage to property or information, loss of sales or profit. The Seller’s liability under the contract of sale is limited to the value of the product, in so far as the above is not in conflict with the law.
Information provided in the online shop
The Seller makes every effort to ensure that the information on the Seller’s website is accurate and updated. The Seller reserves the right to modify, supplement and amend the information on the website, as well as to remove some parts or all information from the website.
The Seller reserves the right to adjust prices as required without notifying potential buyers in advance. The price adjustments shall not have a retroactive effect on orders, which have been paid but have not yet been delivered. The prices displayed in the Seller’s online shop may differ from the prices of product samples available at the office. In such case, the price displayed at the Seller’s office shall be applied.
In case of suspected inaccuracy of the information provided in the online shop, the Buyer is advised to contact the Seller and request additional explanations to remove any doubt before placing an order.
The Seller is not liable for the accuracy of the content of orders submitted via other shopping platforms (e.g., Hinnavaatlus).
If you have any questions, please email us at galador@galador.ee or call